Performance Management

This course will develop the skills of individuals in an organization. Participants will improve their knowledge, maturity and ambitions using a facilitation process.

All Staff can be customized to certain groups of staff or employees at different levels within a particular organization for this course.

What Will You Learn?


Information Of Course
Duration Time
  • Introduction to performance management
  • The benefits of a good PM system for managers and employers
  • Safety Representative
  • Considerations for the setting up of a performance management system
  • Setting department and individual SMART objectives based on the organizational objectives
  • Communications and soft skills development – assertiveness, active listening, feedback, influencing and negotiating skills.
  • Guidelines for the appraisal interview
  • Dealing with conflict
  • Dealing with various performance levels  and improving performance
  • Job analysis and job descriptions for an effective performance management system
  • Training to aid performance and the achievement of objectives
  • Training plan and training records
  • Upon successful completion of this course participants will gain the skill and knowledge to:
  • Understand their jobs and clarify their individual roles
  • Perform specific well defined tasks to carry out their role
  • Account better for their work reducing confusion within the team
  • Understand their organization that is constantly developing a culture in which employees participate as members of a team of strong individuals associated with customers and cost centers
  • Demonstrate total absolute flexibility serving customers that seek partnership relationships
  • Strive to have a reputation where customers are anxious to place more business with the company

This course is classroom based; it is highly interactive with role-playing and practical exercises to reinforce understanding and learning.

Up to 12 participants per course

Upon successful completion of this course, participants will receive a certificate in performance management.